Follow these steps if you experience issues when trying to access ExamGuard:
- Try using a browser other than Safari; Chrome or Firefox work best.
- Make sure pop-blockers are disabled or else ExamGuard will not work correctly.
- Clear cookies and cached files; they also hinder the performance of the application.
- If the issue persists, make sure the settings on your computer are set to the recommended ExamGuard settings. These settings vary for each browser.
For technical assistance, call ASU at 1-855-278-5080. For more personalized service, try using the 24/7 live chat or create a case within the Service Center
in My ASU.