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How Do I Resolve Anti-Virus Conflicts with Proctoring Software Like RPNow?

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Functional GroupAcademic Technologies
Some anti-virus software will flag proctoring programs (e.g. RPNow by PSI Education, Respondus Lockdown Browser) as suspicious since the proctoring program operates to take control over a computer. This will alert the anti-virus software and cause the proctoring program to function incorrectly.

A workaround for this is to temporarily disable the anti-virus software. The process would include the following:
  1. Disable the anti-virus software.
    • All anti-virus softwares operate differently. If you need assistance in doing this, please contact the ASU Help Desk at 1-855-278-5080.
  2. Take the exam using the proctoring software you need to use.
  3. Restart your computer.
  4. Enable your anti-virus software.
ASU runs all third-party software (e.g. RPNow) through a security review process to ensure they are safe to use.

Related Articles: Need additional help? Access 24/7 live chat, or create a case from your My ASU Service Center, or call 855-278-5080.


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