I received an error that my name, date of birth or Social Security number listed on the FAFSA does not match my FSA ID. What does that mean?

The name, date of birth, and Social Security number you list on your FAFSA must exactly match what you listed when you registered for your FSA ID.

The error often occurs because an applicant puts the student's FSA ID in a parent field or the parent’s FSA ID in a student field. That's the first thing you should check. This is one reason that it’s important you do not use anyone's FSA ID but your own.

If switching the student and parent FSA ID is not the problem, you (the person whose FSA ID caused the problem) can check to see if your FAFSA and FSA ID information match up by following these steps:

1. Go to the Manage My FSA ID tab on the FSA ID site.
2. Enter your FSA ID username and password. 
3. Click the Continue button.
4. The page that appears will show your name, DOB, and SSN. Keep this browser window open and open a new window or tab.
5. In the new window or tab, go to fafsa.gov and click the Login button to access your FAFSA.
6. If you're the student, enter your FSA ID username and password on the left. If you're the parent, use the Enter the student's information option on the right.
7. Enter the Save Key if asked.
8. Verify that the name, DOB, and SSN listed for you match what shows in your FSA ID account.

If you have checked, and the information does match and you're still receiving an error, the owner of the FSA ID can call the Federal Student Aid Information Center at 1-800-433-3243 for FSA ID assistance.

Related Articles: 

• How do I check the Social Security Administration match status of my FSA ID?
• What do I do if the SAA Verification field on my account profile pages my Social Security information does not match?

Need additional help?  Access 24/7 live chat, or create a case from My ASU Service Center or call 1-855-278-5080.