There could be many reasons why. Counselors are not notified to evaluate a file until all documents are received. Please ensure that all the documents requested in both Verification Documents Request
and through My ASU
in the Financing Task List have been submitted. If your submitted documents are not acceptable or need corrections, it will reappear on Verification Documents Request and My ASU. Need additional help?
Access 24/7 live chat, create a case from My ASU Service Center
or call 855-278-5080.