What do I do if the SAA Verification field on my account profile pages my Social Security information does not match?

If your SSA match status is Not Matched on your account profile page, your information didn’t match with the SSA. Click on the Update Account Information button to make sure your name, SSN and date of birth are entered exactly as they appear on your Social Security card. If you changed your name, be sure that you are using the name on file with the SSA.

If the information provided is correct, you will need to contact the SSA at 1-800-772-1213.

Related Articles: 

• How do I check the Social Security Administration match status of my FSA ID?
• I received an error that my name, date of birth, and Social Security number listed on the FAFSA does not match my FSA ID. What does that mean?

Need additional help?  Access 24/7 live chat, or create a case from My ASU Service Center or call 1-855-278-5080.